Support Services Supervisor NF-03

This position is located at USAG Wiesbaden - MWR, Tax Relief Office (VAT and UTAP) , Wiesbaden, Germany . Incentives and Bonuses Incentives will not be paid.

Major duties

• Responsible for planning, directing and coordinating the overall administrative clerical and logistic support and services necessary for the internal operation of the division.
• Assures that accountability is maintained and recorded in accordance with appropriate regulatory guidelines. Establishes and/or adheres to established internal control guidelines.
• Supervises and directs the maintenance, repair and refurbishment of equipment and supplies.
• Develops and maintains positive and productive working relationships with key command staff elements, MWR Specialists and supporting organizations. Supervises employees engaged in administrative support and related functions.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Demonstrated ability to perform the following duties: Plan, direct, and coordinate the overall administrative clerical and logistic support and services necessary for the internal operation of the division. Assure that accountability is maintained and recorded in accordance with appropriate regulatory guidelines. Establish and/or adhere to established internal control guidelines. Supervise and direct the maintenance, repair and refurbishment of equipment and supplies. Develop and maintain positive and productive working relationships with key command staff elements, MWR Specialists and supporting organizations. Supervise employees engaged in administrative support and related functions. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Possess experience administering tax relief programs for U.S. Personnel on Germany, including eligibility verification, form processing, policy interpretation, customer support, system use, and debt collection related to unpaid accounts. Possess at least 3 years of experience in Army Family and MWR programs involving customer service, cash handling, internal controls, reconciliation of financial records, reporting and recordkeeping Possess at least one year of supervisory experience in an administrative, financial, or customer service environment, including work oversight, staff guidance, and performance management. Applicant meeting the Best Qualifying Criteria/Highly Preferred will be referred to the hiring manager. All other qualified applicants will be referred if requested by the hiring manager. Claimed experience must be verifiable through your resume. Assumptions will not be made.

Education

This position has a positive education requirement and proof is required at the time of application: Transcripts must be uploaded as "Transcripts." College or university transcript(s)(copy or original) must be submitted with your resume to determine qualifications for positions with positive education requirements. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://ed.gob/admins/finaid/accred/index.html