Senior Officer, Client Engagement Executive, Middle Office Anti Money Laundering Controls (Contract)

Contact customers to resolve potential AML and tax information gaps Review and validate the accuracy and reasonableness of submitted information Handle the appeals hotline and provide timely, accurate resolutions Support administrative and documentation tasks in compliance with bank policies Coordinate with internal teams to ensure smooth case completion Monitor case progress to meet SLAs and regulatory timelines Identify process gaps and suggest workflow improvements Requirements: Bachelor Degree or Diploma with 1 year of working experience in AML / KYC Open to outbound / inbound calls Open to 1 yr contract