Production Support

JobDescription

Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability.

Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within SLA.

Perform incident triage, troubleshooting, root cause analysis, and escalation to development or infrastructure teams when required.

Work closely with business users, development, infrastructure, and vendors to resolve production incidents and minimize business impact.

Ensure successful completion of daily End-of-Day (EOD) and batch processing activities across multiple applications and countries.

Support system maintenance activities, including application validation and service recovery after patching or infrastructure changes.

Plan and execute Disaster Recovery (DR) exercises and support business continuity requirements.

Drive continuous improvement in operational processes, monitoring, automation, and production support practices.

Prepare operational, audit, and ad-hoc reports as required.

JobRequirements

• 5 years of experience in Application Production Support, IT Operations, or Production Services.
• Strong hands-on experience with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, and Splunk.
• Solid knowledge of SWIFT products, including Alliance Access (SAA), Alliance Messaging Hub (AMH), SWIFT GPI, SAG, and SNL.
• Experience supporting mission-critical banking or financial services applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with ITIL processes, batch operations, monitoring tools, and Disaster Recovery testing.