Manager, Wholesale Loan Operations Center

Job Description

KEY RESPONSIBILITIES / ACCOUNTABILITIES

Loans Operations

• Process and approve a full spectrum of wholesale banking loan transactions, including loan disbursements, repayments, redemptions, rollovers, restructurings, amendments, and maintenance activities for overseas branches and booking locations.

• Process and approve loan account setup and maintenance in the Multi-Currency Loans System (MCL) and other related systems based on approved credit documentation and facility agreements.

• Prepare, verify, and authorize payment instructions, remittances, and SWIFT messages through relevant banking systems.

• Process and approve accounting and financial entries relating to loans, payments, fees, interest, deposits, and general ledger transactions.

• Perform and approve limit implementation and maintenance in the Loans & Limit Exposure System (LES) and related systems.

• Perform daily reconciliations, investigate outstanding items, and ensure timely resolution of discrepancies.

• Ensure all transactions are processed accurately and within prescribed turnaround times and service level agreements.

• Act as an escalation point for transaction-related issues, operational exceptions, and urgent processing matters during assigned shifts.

• Support time-critical loan processing activities across multiple countries and time zones to meet customer and market cut-off requirements.

• Maintain high standards of productivity, accuracy, customer service, and operational quality.

Operational Support

• Support the preparation of regular and ad-hoc operational reports and management information.

• Maintain proper records, filing and archival of loan documents and operational records.

• Support system testing, user acceptance testing and implementation activities when required.

• Assist in the updating of operational procedures, workflow documents and process manuals.

• Participate in process improvement and automation initiatives to enhance operational efficiency and controls.

• Collaborate with internal stakeholders to resolve operational issues and support business requirements.

Risk and Control

• Adhere to MAS regulations, internal policies, standard operating procedures and control requirements.

• Ensure compliance with maker-checker controls and operational risk management standards.

• Identify and escalate potential control issues, operational risk events and processing errors.

• Support audit, compliance and regulatory reviews by providing required information and documentation.

KEY REQUIREMENTS

• Degree Holder with 3 - 5 years of corporate loans operations experience

• Proficient in Microsoft Office suite of applications especially Excel and Word

• Comfortable in data handling and analysis with Excel

• Strong attention to detail and a high level of accuracy

• Ability to multi-task and work under pressure to meet strict payment related cutoff times

• Strong oral and written communication & interpersonal skills with the ability to work independently with key stakeholders to resolve issues

• Self-motivated with initiative and a strong drive to achieve quality work

• Good team player

• Able to work rotating shifts, including Singapore Public Holidays.

• Day Shift: 9:00am to 6:30pm

• Afternoon Shift: 3:00pm to 12:30am

• Night Shift: 12:00am to 9:30am