Digital Customer Experience Manager

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand,...

• 5+ years of experience managing customer experience for mobile apps (banking, fintech, or e-commerce preferred).
• Strong understanding of app analytics, UX/UI principles, and digital adoption strategies.
• Hands-on experience with app analytics and measurement tools.
• Proven ability to improve app ratings, drive feature adoption, and increase user engagement.
• Strong stakeholder management skills with ability to influence across product, IT,...