Business Engagement Officer
Must-have:FinTech
Job Description
BusinessEngagement Service manager performs variety of support tasks to render Bankingservices to customers. The aim is to increase and deepen banking relationshipwith existing to Bank customers through active engagement, cross-sell andupsell to achieve "Sales through Service" while maintaining thebanking relationship with them.
Job Responsibilities
- To handle Service Requests routed via touchpoints, i.e. Call Centre, Branches, Sales etc.
- Able to handle time-sensitive customer requests within SLA
- To handle administrative work or support existing team in timely manner
- Able to call and follow up on KYC related enquiries or clarifications
- To be equipped to managed product related enquires
- To assist and facilitate Online Performance or Banker's guarantee application
- To be equipped and able to restructure application request
Job Requirements
- Work well in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills
- Meticulous, hardworking and taking ownership to job task assigned.
- Disciplined with minimal supervision and a Can do attitude, focused on resolution
- Possesses good time management
- Strong administrative management and good service delivery.
- Possesses customer-centric mindset
- Collaborative team player
- Able to prioritize work task and able to work independently
- Proficiency in Microsoft Office.