customer service representative - call centre

*About Us:*

We are a fast-growing Auto Parts Wholesale Company dedicated to delivering exceptional products and service to our customers. We?re looking for a versatile and highly organized individual who can manage administrative tasks, engage in sales activities, and provide top-notch customer service.

*Key Responsibilities:*

• Provide day-to-day administrative support to management, including scheduling, correspondence, and document preparation.
• Assist in managing emails, phone calls, and customer inquiries promptly and professionally.
• Maintain accurate records, databases, and filing systems.
• Support sales efforts by identifying opportunities, following up with leads, and preparing quotes.
• Build and maintain strong customer relationships through excellent communication and follow-up.
• Process orders, handle product/service inquiries, and resolve customer concerns efficiently.
• Coordinate with internal teams to ensure smooth order fulfillment and customer satisfaction.

*Qualifications:*

• Previous experience in administration, sales, or customer service (experience in [industry] is an asset).
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic CRM systems.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Positive, proactive, and solution-oriented mindset.

Job Types: Full-time, Part-time, Casual

Pay: $17.60-$20.00 per hour

Work Location: In person