Customer Quality Engineer (客服課)

Your tasks

•Handle customer complaints and requests, and coordinate problem resolution. •Follow-up root cause analysis, corrective actions and continuous quality improvement. •Prepare customer reports (8D, CAR, Failure Analysis, etc.). •Prepare for and attend customer periodic meetings, including online meetings and domestic or overseas on-site meetings. •Support customer audits. •Analyze returned defective boards from customers.

Requirements

1. Bachelor's degree in Engineering or a related field.
2. Able to communicate effectively in English during customer meetings and email correspondence.
3. Good communication skills.
4. Quick learner with strong learning agility and adaptability.