Customer service employee

Our client is a stable and healthy company specialized in the packaging of pharmaceutical products.

Job description

Are you a precise organizer with strong analytical insight and a talent for customer communication? Do you want to manage your own customer portfolio and play a central role between customers, planning, purchasing, and production? Then this position as Customer Care Officer might be your next challenge.

In this position, you are much more than a traditional customer service employee. You are the fixed point of contact for your customers. You build a strong relationship and ensure that orders, forecasts, and deliveries are followed up correctly and timely.

Your responsibilities

• Managing and analyzing customer forecasts.
• Aligning forecasts with planning, purchasing, and production.
• Processing and administratively following up on customer orders.
• Monitoring product specifications, lead times, and order data.
• Coordinating urgent orders and changed priorities.
• Proactively informing customers about order statuses and deliveries.
• Acting as a link between customers and internal departments.
• Supporting customer meetings and operational issues.
• Following up on customer complaints together with the quality department.
• Identifying improvement opportunities within processes and collaboration.

You are a rational professional who derives energy from planning, coordinating, and supporting customers. You combine administrative accuracy with strong communication skills and feel at home in an environment where you work with various stakeholders daily. What we are looking for in the Customer care officer:

• Bachelor level of working and thinking, acquired through education or experience
• Strong analytical ability and affinity with numbers and forecasting
• You think logically and maintain an overview when various files converge
• You communicate professionally and customer-oriented.
• Very good knowledge of English, knowledge of French at an intermediate level is sufficient
• Good knowledge of Microsoft Excel and Word
• Experience with an ERP system such as Dynamics is a plus.