Commercial & Claims Officer

Are you strong in claims management, contract analysis, and commercial files? Do you have experience within shipping, logistics, insurance, or contract management? Then this position as a Commercial & Claims Officer is a unique opportunity to combine your legal, commercial, and analytical skills within an international maritime environment.

In this versatile role, you are responsible for the follow-up of cargo claims, maritime claims, insurance files, contracts, and compliance issues. You will work closely with customers, terminals, insurers, lawyers, customs authorities, and international colleagues.

Your tasks as a Commercial & Claims Officer

• Managing and following up on cargo claims and other maritime damage cases
• Following up on insurance files, including marine insurance and P&I-related files
• Investigating incidents by collecting evidence, reconstructing timelines, and assessing liabilities
• Performing root cause analyses and reporting to management and international headquarters
• Analyzing and assessing commercial contracts and agreements
• Identifying contractual and liability risks and advising internal departments on these
• Supporting disputes, legal correspondence, and negotiations
• Following up on compliance and regulatory files, including customs, sanction, and trade compliance issues
• Supporting investigations or information requests from government agencies
• Maintaining contacts with customers, terminals, suppliers, lawyers, insurers, customs authorities, and international stakeholders
• Collaborating with various internal departments within an international context

Ideally, you have experience with claims, insurance, cargo claims, marine insurance, or P&I-related files. Experience within the shipping sector is a plus, but relevant experience from another sector can be supplemented through internal training.

Experience within the commercial department of a terminal is considered a strong asset.

Additionally:

• Do you have a legal background, experience in contract management, or relevant experience within these domains;
• Are you able to analyze contracts and identify contractual risks and liabilities;
• Do you have knowledge of or interest in compliance, customs law, sanction regulations, and trade compliance;
• Do you possess strong research and analytical skills, including collecting evidence, reconstructing timelines, and assessing liability;
• Do you possess strong skills in stakeholder management and negotiations;
• Do you communicate professionally with both internal and external parties;
• Do you work accurately, independently, and organized;
• Are you solution-oriented and feel comfortable handling complex files;
• You have a professional knowledge of English, both oral and written