IT Support Engineer

Requirements

We are looking for a technically skilled and hands-on IT Support Engineer with UAE market experience to manage the company’s IT infrastructure and provide day-to-day technical support. The candidate must be capable of handling multiple IT responsibilities, including server management, CCTV systems, networking, 3CX telephone systems, and end-user support, ensuring the smooth operation of IT services across company offices. Key Responsibilities • Provide technical support for laptops, desktops, printers, scanners, and other IT equipment. • Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, and applications. • Manage and maintain company servers, including server configuration, monitoring, updates, backups, and basic troubleshooting. • Manage and troubleshoot CCTV cameras, recording systems, and surveillance equipment. • Configure, maintain, and troubleshoot 3CX IP telephony systems, extensions, and office telephone services. • Maintain office networks, including LAN, Wi-Fi, routers, switches, and internet connectivity. • Manage Microsoft 365, Outlook, company email accounts, user profiles, passwords, and access permissions. • Handle IT setup and system access for new employees and revoke access during employee offboarding. • Maintain IT asset inventory, equipment allocation records, software licences, and warranties. • Monitor antivirus protection, system updates, data backups, and basic IT security measures. • Coordinate with external IT vendors, internet service providers, and technical support teams when required. • Provide IT support across multiple company offices and resolve technical issues promptly. • Handle multiple IT-related duties independently and ensure minimal disruption to daily business operations.

• Bachelor’s degree in IT, Computer Science, or a related field. • UAE market experience is mandatory. • Practical experience in IT support, server administration, and network troubleshooting. • Knowledge of CCTV installation, configuration, monitoring, and troubleshooting. • Experience with 3CX or other IP telephony systems. • Strong knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting. • Familiarity with Microsoft 365, Outlook, LAN/WAN, Wi-Fi, routers, and switches. • Understanding of data backup, antivirus protection, and IT security practices. • Ability to manage multiple IT responsibilities independently and work in a hands-on environment. • Strong problem-solving, communication, and organisational skills. • Immediate joiners are preferred.