SHOP SERVICE ADVISOR

Job Function : The Service Advisor constitutes the major part of the Reception Personnel in charge of receiving customer either of appointment, quick service or walk-in and taking down the customer servicing requirements, make sure that the customer’s request are met through effective relaying of said servicing requirement to the workshop personnel and as part of the marketing group, the service advisor is expected to perform service merchandising and selling of extra services to increase workshop sales. Duties & Responsibilities: Receives, provides, estimates, monitor, inspects before release and attend to customer’s need and concerns. Conduct initial walk around checklist with the customer to the unit. Receives unit for general job repair and PMS. Provides estimates to the customer if was requested. Monitor work progress of the received unit. Follow ups pending parts to Parts Department. Explain billings and repair done to the customer. Inspects finished units before the release. Conducts post service follow-up to the customer. Coordinate and communicate with the job controller on the status of the unit. Coordinate with the warranty processor of some approval warranty claims. Maintains customer files for documentation purpose for future monitoring and records. Build and maintain good working relationships with team members and management.

Qualifications/Requirements: Graduate of any 4 year course Computer literate Male Customer-oriented With knowledge in automation