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CLAIMS PROCESSOR

UNION MOTOR CORP.City Of Manila, Ncr, First Districtphiljobnetpublished 10/27/2026
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Your tasks

The Warranty Officer ensures that all warranty claims are processed in accordance with MMPC/SFP guidelines while providing technical expertise, diagnostics, and support to Technicians, Service Advisors, and Management. This role coordinates with the manufacturer, suppliers, and body builders to ensure compliance with service standards and efficient resolution of technical concerns.

  • Evaluate and approve or disapprove warranty claims following manufacturer and distributor guidelines.
  • Prepare and submit Warranty Evaluation and Approval Forms (WEAF) with detailed cause analysis.
  • Ensure that warranty claims reports are submitted to MMPC in a timely manner (hard copy via LBC, soft copy approval by Manager).
  • Maintain proper documentation and archiving of warranty claims and reports.
  • Issue and localize Technical Service Letters (TSL) issued by MMPC/SFP for proper implementation.
  • Collaborate with service advisors, technicians, reception heads, workshop supervisors, and parts section to ensure seamless operations.
  • Coordinate with MMPC for Quality Reports (QRs) and mandated service campaigns.
  • Conduct technical evaluations, diagnostics, and root-cause analysis of warranty-related concerns.
  • Ensure compliance with 5S/6S standards in the warranty parts warehouse.
  • Monitor and report on mandated campaigns, ensuring all affected models are addressed.
  • Perform regular audits and assessments to improve service quality and compliance.
  • Track warranty claim status and communicate updates to Service Advisors, Supervisors, and Managers.
  • Submit daily SIU (Service Information Update) reports to MMPC.
  • Prepare summary reports and requests for disposal of replaced warranty parts for MMPC audits.
  • Analyze and report recurring warranty issues and potential quality improvements.

Requirements

Qualifications/Requirements Qualifications:

  • Bachelors’ Degree in Automotive Course or equivalent
  • Technical writing skills
  • 1-2 years’ related experience
  • Driving skills is an advantage
  • Good communication skills