Customer Experience Analyst M/F - Fintech Startup

Welcome to Unify Technologies, the FinTech Startup redefining the rules of asset financing!

Our mission? To optimize the flow of assets between financial institutions through a cutting-edge SaaS solution, making the process more transparent and efficient than ever.

As part of our development, we are looking to strengthen our team by recruiting our future Customer Experience Analyst.

Join our team based in La Défense (92)

Job Missions:

As a Customer Experience Analyst, you will play a pivotal role in deploying the solution at the client site and providing personalized support. You will work in close collaboration with our Development (Sales & IT) teams.

• Support new clients through the onboarding process, ensuring smooth integration and a positive customer experience.
• Adopt an advisory role to help our clients adopt best practices and thus optimize their financial asset flow, in synergy with the Sales team.

• Ensure the follow-up of client requests to guarantee an efficient and rapid resolution of issues encountered, while maintaining a high level of satisfaction.
• Actively participate in the continuous improvement of our processes and tools, striving for excellence in the customer experience.

• Collaborate closely with the IT Development teams to implement effective solutions that meet client needs.

Profile sought:

• Education: Master's degree (Bac+5), ideally with a specialization in finance.

• Significant professional experience in finance.

• Proficiency in English is indispensable; our playground is international.
• Strong appetite for financial markets and new technologies.

• Ease and interest in data manipulation, curiosity for programming.

Soft skills:

• Curious and entrepreneurial-minded, you have a great thirst for learning and development.
• Ability to interact effectively and naturally with clients: excellent oral and written communication.

• Analytical skills and excellent listening: you quickly understand client needs and are solution/problem-solving oriented.
• Creative and autonomous, you demonstrate ingenuity.

• Rigorous, organized, with excellent adaptation and teamwork skills.

What we offer you:

With us, you will find the startup essentials for a perfect work-life balance and the most pleasant working environment possible:

• Remote work (TT), and the possibility to work remotely anywhere in France after your probationary period (PE).

• On-site: Regular team events: lunches, drinks, evenings, etc.
• Employee savings plan.

• Meals 100% covered up to €12 per day on-site (Ubereat account).

Join us :)

Job type: Full-time, CDI

Salary: €40,000.00 to €60,000.00 per year

Education:

• Bac +3 (Licence / Bachelor) (Required)

Language:

• English (Required)

Job location: Hybrid remote (La Défense (92))