Key Account Executive
Job Responsibilities
Key Account Management & Customer Retention
- Manage a portfolio of key rental customers.
- Building strong relationships with customers to secure contract renewal and long-term retention.
- Conduct regular customer visits and business reviews (monthly/quarterly).
- Monitor customer satisfaction and proactively address issues to prevent churn.
- Identify early risk signals (low utilisation, complaints, overdue payments).
Account Retention & Fleet Growth
- Protect the existing rental fleet and ensure maximum contract renewal and retention.
- Identify opportunities to increase fleet size within existing key accounts.
- Increase share of wallet by identifying competitor units and opportunities to replace them with our equipment.
- Monitor competitor activities within key accounts and take early action to prevent competitor penetration.
- Identify upcoming replacement, expansion and operational requirements.
CRM &Customer Insights
- Maintain accurate customer data, contact records, and interaction logs in CRM system.
- Track customer activity, pipeline, and opportunities systematically.
- Analyse customer usage trends, rental patterns, and recommend growth strategies.
- Ensure timely follow-up on all customer enquiries and service matters.
- Support resolution of operational issues and customer escalations.
Accounts& Collection Support
- Monitor customer payment status and support collection of overdue accounts.
- Work with Finance team to manage credit control and minimize risk.
Market Intelligence
- Gather insights on competitor pricing, rental rates, and customer movement.
- Provide feedback to management to support pricing strategy and campaigns.
Job Requirements
- Minimum Diploma in Sales & Marketing or an equivalent qualification.
- At least 2 years of relevant sales experience, preferably in a B2B environment.
- Strong communication, interpersonal, and negotiation skills.
- Good technical knowledge and the ability to understand and communicate technical product information.
- Strong analytical and problem-solving skills.
- Familiarity with digital transformation, digital tools, and technology-driven business solutions.
- Possess a valid driving licence and be willing to travel for customer visits, if required.
- Self-motivated, disciplined, and able to work independently as well as collaboratively within a team.
What We Offer
- Competitive basic salary.
- Attractive sales commission and performance incentives.
- Monthly transportation allowance.
- Monthly handphone allowance.
- Career development and growth opportunities.
- Opportunity to build long-term relationships with key corporate customers.