IT ADMINISTRATOR
Key Responsibilities:
- IT Hardware and Asset Management
Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment. Maintain the IT asset register, including serial numbers, locations, assignments, and warranty details. Coordinate IT equipment allocation, replacement, collection, disposal, and write-off. Monitor hardware condition and report equipment requiring repair or replacement.
- User Account and Access Management
Create, modify, and disable user accounts for employees. Manage user access to email, Windows, VPN, ERP, and other business applications based on approved requests. Reset passwords and assist users with account access issues. Perform periodic user access reviews and remove access for resigned or transferred employees. Ensure access requests have the appropriate approvals before implementation.
- IT Infrastructure and Network Support
Monitor and troubleshoot servers, network connectivity, switches, Wi-Fi, VPN, and internet access. Coordinate with internet service providers and external vendors to resolve network issues. Assist with server maintenance, network configuration, and IT infrastructure upgrades. Monitor IT equipment and report service interruptions or potential risks.
- Software and Application Support
Install, configure, update, and troubleshoot approved software. Provide first-level support for ERP systems, accounting applications, Microsoft Office, email, and other business applications. Coordinate with software vendors to resolve application issues. Maintain software licence records and ensure compliance with licensing requirements. Assist with application testing and system upgrades when required.
- IT Security and Data Protection
Ensure antivirus and endpoint protection software are installed and updated. Apply approved security patches and software updates. Monitor backup status and report backup failures or security alerts. Follow company IT security policies and procedures. Report suspected phishing, malware, ransomware, and other security incidents promptly. Ensure external devices, USB drives, and remote access are used according to company policy.
- IT Helpdesk and User Support
Provide daily technical support to employees. Log, prioritize, track, and resolve IT incidents and service requests. Escalate unresolved or critical issues to the IT Manager or external vendors. Assist with employee onboarding and offboarding, including equipment preparation and account access. Provide basic IT training and guidance to users.
- IT Procurement and Vendor Coordination
Obtain quotations for IT hardware, software, maintenance, and services. Coordinate IT purchases, repairs, warranty claims, and vendor service visits. Track contract expiry dates, software licence renewals, and maintenance agreements. Submit IT purchase requests and invoices for approval according to company procedures. Follow up with vendors on outstanding issues and service delivery.
- Backup, Documentation and Audit Support
Maintain IT documentation, including system configurations, network diagrams, asset records, and operating procedures. Maintain records of IT accounts, equipment assignments, software licences, and contract renewals. Assist with backup monitoring and disaster recovery activities. Prepare IT access lists, asset inventories, and other information required for internal and external audits. Ensure IT records are updated and properly filed.
- IT Project and Other Duties
Assist with IT infrastructure upgrades, office relocation, equipment deployment, and system implementation projects. Perform testing and verification after IT changes or installations. Follow IT procedures and management instructions. Perform other IT-related duties assigned by the IT Manager.
Requirements: Diploma or degree in Information Technology, Computer Science, or a related field. Experience in IT support, hardware, software, networking, user account management, and troubleshooting. Knowledge of Windows, Microsoft 365, cybersecurity, backup, and IT asset management. Good problem-solving, communication, documentation, and vendor coordination skills. Able to work independently, support end users, and handle multiple IT tasks efficiently.