Customer Service Representative

Your tasks

• Respond promptly and professionally to customer chats and enquiries.
• Provide accurate information about products, prices, availability, orders, and delivery.
• Follow up with prospective buyers to encourage sales conversion.
• Handle customer complaints and escalate unresolved issues.
• Coordinate with the store team on orders and product availability.
• Maintain records of customer enquiries, orders, and follow-ups.
• Ensure a positive customer experience across all communication channels.

Requirements

• Previous experience in customer service, chat support, or sales support is an advantage.
• Excellent written and verbal communication skills.
• Familiarity with WhatsApp Business and other messaging platforms.
• Good typing speed, organisation, and attention to detail.
• Ability to multitask and manage multiple customer conversations.
• Strong follow-up skills, patience, reliability, and professionalism.
• Must reside within a reasonable commuting distance of Lagos Island.

What we offer

Remuneration: NGN 100,000 –130,000 monthly.