Assistant Manager

Job Summary

Assist in managing daily restaurant operations by leading FOH and BOH teams, overseeing supplier management, inventory control, and customer service to ensure high-quality food and service standards while supporting cost control and operational improvements.

Responsibilities

• Lead and coordinate Front-of-House (FOH) and Back-of-House (BOH) staff to ensure efficient restaurant operations and provide hands-on support during busy periods
• Develop and manage staff schedules, monitor attendance, and facilitate staff training and onboarding to maintain team readiness
• Source, negotiate prices, and purchase food and non-food supplies to optimize cost and quality
• Monitor inventory levels and forecast requirements for kitchenware, equipment, and operational supplies to prevent shortages
• Maintain accurate records of purchases, invoices, costs, and sales, and assist with payroll administration to support financial accuracy
• Ensure compliance with food safety, hygiene, workplace safety, and company Standard Operating Procedures (SOPs) to uphold regulatory standards
• Maintain high standards of food quality, service, and customer experience through continuous monitoring and improvement
• Professionally handle customer feedback and complaints, analyzing issues and recommending operational improvements to enhance satisfaction
• Collaborate with management to implement cost control measures, evaluate staff performance, and drive operational enhancements

Required competencies and certifications

• Minimum 2 years’ experience in restaurant/F&B operations or a similar management role
• Proficient in using POS and online ordering platforms
• Ability to work shifts including weekends, public holidays, and evenings

Preferred competencies and qualifications

• Strong leadership, communication, and team management skills demonstrated through effective staff supervision and coordination
• Good organizational, administrative, and reporting skills applied to maintain operational records and support management decisions
• Strong customer service mindset and problem-solving ability to address operational challenges and customer concerns

Other Information

• Working Hours: 54 hours per week
• Rest Day: 1.5 day per week
• Working Location: Suntec City Mall
• Annual Leave: Starting at 10 days per year, increasing by 1 day per year of service up to 14 days maximum
• Remuneration: Competitive salary package commensurate with experience and qualifications