Complaint Manager - ULBRICHTS AUTOMOTIVE

ULBRICHTS is an Upper Austrian family business that has achieved market leadership in the two business divisions Protection and Automotive through unique technologies. Worldwide, we are the only ones who manufacture ballistic protective helmets made of titanium, and throughout Europe, we are one of the few SMEs acting as a Tier-1.

We are looking for 1 Complaint Manager - ULBRICHTS AUTOMOTIVE. As an employee in Quality Management, you will form the interface between customers and the company and contribute to ensuring the high quality of our products and customer satisfaction. We are looking for a new team member in the field of Automotive Customer Quality.

Your Profile

• Completed technical training (at least HTL level, preferably FH/Uni)

• Ideally training as an Automotive Auditor, Process Auditor VDA 6.3

• Good knowledge of relevant tools (8D, Ishikawa, 5Why) and certifications (IATF 16949, ISO 9001/2015)

• Plastic injection molding knowledge desirable

• Creative approach, tenacity, and initiative

• Experience in Quality Management in the Automotive sector as well as with customers

• Very good English skills and willingness to travel

• Negotiation skills, assertiveness, teamwork, and strong communication skills

Your Tasks

• Close cooperation with other team leaders and specialist departments as well as various customers

• Implementation of basic quality standards for the customer while complying with customer requirements as well as IATF 16949 and ISO 9001

• Special quality inspections at the customer's site

• Independent creation of 8D Reports

• Processing of customer portals as well as knowledge of individual customer standards

• Participation and preparation for product, process, and customer audits

• Analysis and evaluation of complaints as well as the initiation of corrective and improvement measures

• Introduction and modification of testing specifications/quality assurance plans/QM documentation based on customer complaints

We Offer

• Dynamic, innovation-driven environment at a Tier-1 Automotive supplier

• Long-term opportunities to help shape the market and technology leader

• Strong colleague cohesion and versatile training opportunities

• Competitive pay and flexible working time models

Benefits:

In-house canteen (daily warm lunch menu)

Vending machines, free water dispensers, mineral water & coffee

Company bike

Company celebrations (Oktoberfest, Christmas party, company outing)

Anniversary gifts

For legal reasons, we point out that the remuneration for this activity is at least € 4,000 according to the collective agreement for the Maschinen- und Metallwarenindustrie. Overpayment depends on education, professional qualification, and experience. Apply via www.ulbrichts.com or write us an email directly to karriere@ulbrichts.com

https://www.ulbrichts.com

Ulbrichts GmbH, Kaufing 34,

A-4690 Schwanenstadt The minimum salary for the position as Complaint Manager - ULBRICHTS AUTOMOTIVE is EUR 4,000.00 gross per month based on full-time employment. Willingness to overpay.