Multi-site Maintenance Technician (M/F)

About the company

Do you think nothing is impossible? So do we! Serac is a company specializing in the design and manufacture of packaging machines. Our mission is to make primary packaging a source of value for our customers by offering them the most reliable, high-performance, and innovative machines on the market, all over the world. If, like us, you love taking on new challenges, join us so that we can push innovation even further and together design the performance standards of tomorrow's packaging.

Your tasks

On-site and in the workshop

• Perform machine modifications on-site (upgrade, tooling)
• Ensure machine commissioning on-site
• Perform machine troubleshooting at customer sites
• Conduct audits at customer sites and establish parts lists with references.
• Advise and inform customers on new Serac technologies.
• Ensure compliance with instructions transmitted by the order giver
• Keep the stationary technician(s) informed of the mission's progress and systematically call them before leaving the site
• Write intervention reports by noting significant events each day (customer assistance, waiting...)
• Submit these documents as well as corrected diagrams, backups, etc., to the order giver.
• Summarize these reports and note what remains to be done
• Supervise a team of technicians, workshop staff, or external companies on-site

Within the customer service department (depending on customer service needs)

• Provide telephone troubleshooting for customers
• Technical support to colleagues on-site and to subsidiaries
• Follow up on small studies necessary for the preparation of customer service offers (feasibility + costing), preparation of quotes validated by sales departments
• Assist stationary technicians and perform pre-assembly of projects
• Research spare parts references.
• Prepare technician interventions on-site
• Update machine files (electrical diagrams, pneumatic diagrams, computer programs)

Requirements

You have skills in automation / mechanics / hydraulics / electrical. You speak English fluently. You enjoy traveling (80/90% of the time). You are autonomous and have good interpersonal skills.