Customer Service/ Order Fulfillment

Responsibilities:

Serve as the first point of contact for customers in-store, online, and across digital communication channels  Respond promptly and professionally to inquiries, complaints, and feedback from clients   Provide accurate information on products, pricing, availability, sizing, and order status   Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns Assist customers with placing orders, processing payments, and confirming purchase details Process customer orders, ensuring accuracy and timeliness in delivery Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery Assist in visual merchandising, maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party logistics partners  Maintain proper records of customer interactions, orders, and service issues

Requirements:

 2 years of previous experience in a similar role  Minimum qualification of diploma