Senior Software Engineer (Maintenance & Support)

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services! Software Maintenance & Support (M&S) Role and responsibilities Incident Response and Triage: Manage and monitor production support Mailbox and take appropriate actions on incoming cases.

Create a ticket if necessary

Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.

Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.

Consult dev teams for resolution if required.

Escalate to relevant dev teams if involved in code fixes or system enhancements.

Schedule maintenance support: Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.

Apps testing after maintenance

Ensure app services are back to normal after maintenance

Perform BAU activities: Monitor the performance and availability of applications

Monitor successful runs of batch jobs

Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)

Role Requirements: Technical Skills Troubleshooting and analytical skills

Knowledge of log analysis and debugging techniques

Basic understanding of SQL and database querying

Familiarity with monitoring tools and systems

Understanding of application architecture and infrastructure

Educational/Professional Background IT-related degree or equivalent experience

At least 2 years of experience in application, software support, and development, with greater emphasis on supporting production issues and troubleshooting

Knowledge of incident management

Soft Skills Good communication skills (written and verbal)

Strong stakeholder management and problem-solving abilities

Good time management and prioritisation skills

Positive mindset and ability to work under pressure

Customer service orientation

Positive Attitude & Mindset Proactive approach to problem-solving

Willingness to learn and adapt to new changes

Team player with a collaborative mindset

Takes ownership of issues through to resolution

Open to feedback and continuous improvement

Shows initiative in identifying and suggesting process improvements