Guest Relations Officer / Executive (Front Office)

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel

Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

Interact and attend to guest’s enquires

Handle cashiering duties

Maintain the filing system and required reports

Handle guest reservation using Opera system

Provide information about amenities, major attractions and hotel services.

Anticipate guest needs and build rapport with customers.

Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

People orientated with excellent customer service skill

Communication skills (written/verbal)

Proficient in OPERA will be added advantage

Able to perform rotating shift, PH and weekends