Service Advisor (Putthamonthon)

Your tasks

• Help identify a mechanical problem by questioning the customer or doing a visual inspection
• Advise customers about necessary service for PM and additional repair if necessary.
• Prepare Job Order showing time period for repair, cost estimates for service to customer for approval to open Job Order.
• Communicate between Foreman and part supervisor for further repair process and parts availability after customer approval on Job Order.
• To update job status and follow up AR with customer.
• To apply all billing process and support workshop administrator to invoice.
• Administer PR document for SUBLET for each relevant Job Order to be given to Dealer Administration to issue PO SUBLET to supplier.
• Periodically checks on the progress of the vehicle during servicing and contacts the customer.
• when mechanics discover additional problems; gets customer approval to do additional work and explains the work performed and the cost charges.
• Follow standard work instructions from WPP process and ISO/DOS.

Requirements

1. High vocational certificate or higher in Mechanical Engineering or other related fields.
2. Minimum 3 years of related experience in workshop management or claim administration.
3. Solid experience in customer relation management and administration tasks.
4. Strong interpersonal and communication skills with excellent problem-solving skill.
5. Self-motivated and adaptable to be able to work under pressure.
6. Computer literate in Microsoft Office