Support Engineer (m/f/d) (First-Level Supporter)

UCware GmbH is a German manufacturer of an innovative communication platform for IP Telefonie and Unified Communications. For many years, we have been developing powerful solutions for companies, public institutions, universities, and research institutions. Our products stand for quality, innovation, and a partnership-based collaboration with our customers.

To strengthen our support team, we are looking for a Support Engineer (m/f/d) full-time (40 hrs./week) on a permanent basis, starting immediately.

Your place of work is our company headquarters in Braunschweig.

Your Tasks

• Support and advice for administrators during the installation, configuration, and maintenance of our UCware solutions (no end-user support)
• Analysis and resolution of application, system, and network problems as well as the development of sustainable solution approaches
• Creation, execution, and documentation of test scenarios for support requests as well as new product functions and feature requests
• Close cooperation with the Development and Sales departments for the continuous optimization of our solutions
• Documentation of technical customer inquiries, analysis results, and solution paths in the respective designated systems, as well as continuous maintenance and expansion of our knowledge base
• Support during commissioning and technical assignments at customer sites
• Participation in on-call duties as well as, if required, planned special shifts

What You Bring to the Role

• Completed vocational training in the IT sector, several years of professional experience, or a comparable qualification
• Good knowledge in at least two of the following areas: - Netzwerktechnik
• VoIP and Telefonanlagen
• Administration of Linux Servern
• Experience in technical customer contact as well as a service-oriented way of working
• Interest and motivation to continuously familiarize yourself with new technologies and developments
• Very good English skills, both written and spoken
• Willingness to travel for occasional customer appointments on-site
• Teamwork skills, initiative, as well as a structured and solution-oriented way of working

What We Offer You

• A permanent employment contract
• 30 vacation days per year
• Flexible vacation planning, even during the probationary period
• Subsidy for company pension schemes
• Individual training and further education opportunities
• Possibility for mobile working after successful induction and in coordination with the team as well as operational requirements
• Modern work equipment and a diverse field of activity
• Short decision-making paths as well as plenty of room for personal responsibility and co-determination
• A collegial and appreciative working environment
• Further attractive employee offers

Supplementary information: Requirements for the applicant: Basic knowledge: Nachrichtentechnik, Kommunikationstechnik, VoIP - Telefontechnik over Datennetze/Internet Advanced knowledge: Netzwerkadministration, -management, -organisation