Field Service Engineer

Job Summary: This position participates with the field service team to timely and professionally resolve customer’s request for service or repair on products produced by Ultra Clean Technology(UCT), while driving changes back to the factory for continuous improvement. Essential Duties and Responsibilities: What would you say are the major responsibilities of this job? What percentage of time is spent on each? Responsible for on-site installation, servicing and repair of UCT products in the field Provide regular updates on field failures and reliability issues at operations meetings, quality meetings, and through written field services reports Represent UCT at customer site Instructs and trains customers in the operation and maintenance of UCT systems Initiates corrective action through the corrective action/customer complaint database and field service reports Communicates regularly with account managers, sales support staff, operations groups and the customer via phone, email, and UCT website

Knowledge, Skills and Abilities: Ability to work in a team environment to ensure customer satisfaction Ability to work closely with Customers and respectfully take care of Customer needs days, nights, and weekends Ability to deal effectively and tactfully with customer and internal groups Communicates regularly with account managers, sales support staff, operations groups and the customer via phone, email, and UCT website Electro-mechanical troubleshooting abilities Ability to work with hand tools; good manual dexterity Educational/Certification Requirement    Bachelor’s  degree in the field of engineering /equivalent Work Experience: 5+ years field service experience in semiconductor capital equipment or related industry highly preferred Hands-on experience building and/or maintaining semiconductor process equipment, preferably gas delivery systems desired

All your information will be kept confidential according to EEO guidelines.