IT Associate I
Work Schedule: Morning
Work Model: Hybrid
Req #:3694
About the role
The IT Specialist I is responsible for the coordination and execution of multi-level technical assistance to the company's personal computer users through desktop and remote assistance.
What the Candidate Will Do
This role will focus primarily on daily IT operations and end-user support.
- Level 1 troubleshooting, hardware and software support, employee onboarding/offboarding, IT asset management, Google Workspace support, basic TMS assistance, and support for equipment deployments and office technology projects.
Breakdown of responsibilities.
- 40% - End-user support: responding to IT tickets, providing on-site assistance, troubleshooting common technical issues, and following up on employee requests.
- 20% - User administration: assistance with onboarding/offboarding, account provisioning, access requests, and application support.
- 15% - IT asset management: updating inventory records, preparing and assigning equipment, tracking hardware, and coordinating replacements.
- 10% - Operational support and TMS: Assisting users with basic TMS-related issues and supporting daily IT operations.
- 15% - Projects and documentation: supporting equipment deployments, office technology initiatives, maintaining documentation, and coordinating with other IT teams.
Basic Qualifications
- Completed Bachelor's degree.
- 0 - 1 years of related experience.
- Basic English
- Experience in hardware troubleshooting and hardware replacement in desktop and laptop computers.
Preferred Qualifications
- Experience in software installation, patching, and updates on desktops, laptops, and servers.
- Experience in basic network, software, and printing problem troubleshooting.
- Experience in customer service.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. This helps customers identify problems in advance, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 carriers in North America and manages over $17 billion in freight.
EEOC
Uber Freight is proud to be an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.