Customer Service Specialist (English)

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services(EBS) is now set to expand even furtherand evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023by Figure Baltic Advisory.

Responsibilities:

Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management Follow up on customer requests and operational tasks, ensuring high satisfaction levels Collaborate with team members to continuously improve processes and enhance customer experience Manage billing documents, return and diversion cases with efficiency and precision Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Profile:

Excellent English language skills (Level B2 or higher) Excellent communication skills and a trusted team player Proactive and self-driven with a solution-oriented mindset Preferably experienced in Customer Service or Supply Chain Eligible to work in Lithuania (the position is based in Lithuania)

We Offer

Personal and proficient development Career opportunities, including subject matter experts, leading or global virtual roles Social wellbeing-oriented package Hybrid working model with home office allowance (10 days per month working from the office) Modern and eco-friendly office environment Scandinavian culture supporting continues improvement mindset People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity) Much more benefits are waiting for you from the day one

Company offers

Health

Health insurance

Office

Table football Game consoles Free snacks Bicycle storage

Transport

Free parking

Other

Phone for personal usage Computer for personal usage Discounts for company products/services Frequent training

Salary

1920-2507 €/mon. gross

Work place

Lvivo g. 101, Vilnius, Vilniaus m. sav. Calculate your travel time to work

<section