Remote Customer Service Representative with fluent Danish

Job description

We are looking for Remote Danish and English speaking Customer Service Representative to join our Customer Support team in Lithuania. You will be working for our client - leading e-commerce company that specializes in fashion and lifestyle products, serving millions of customers across multiple countries.

Schedule: Monday-Friday 9:00-21:00 | rolling schedule | 40h/week

This is a fixed-term opportunity till 31 March, 2027.

Duties and responsibilities:

• Handle incoming phone calls and emails from the customers according to documented procedures, training curriculum, and quality guidelines
• Provide high-quality customer support services maintaining high levels of empathy, ownership, and efficiency during each interaction
• Provide general service feature questions, support clients with various issues related to the operation of the e-shop

Requirements

• Danish language level at the level C1 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability.
• English language level at the level B2 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability.
• Strong communication and administration skills
• Customer-focused approach
• Attentiveness, positive attitude
• Computer literacy
• Relevant permit to work in Lithuania

Company offers

• Relocation package (after successful completion of the training) if applying from outside of Lithuania - 1200 € gross
• Remote work from any location within Lithuania
• Fully paid trainings
• Private Health insurance
• Remote selection process
• Corporate training for all new hires
• Career development programs
• Engaging activities and extra benefits: sports and team events, referral bonus, special discounts!

Salary

2330-2470 €/mon. gross (Lithuanian taxes are 39.5%-42.5%) The monthly base salary ranges from €2,330 to €2,470 gross, with an additional opportunity to earn a monthly performance-based bonus of up to €193 gross per month, available upon successful completion of the training.