Operations Analyst & Service Support

Your tasks

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.

• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM ,and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.

• Support Headcount / FTE/ Professional Services / rental and department-related budgeting activities.
• Reporting & Analytics

• Generate monthly, adhoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.

• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.
• Manage PPM data and reporting activities.

• Audit & Compliance Support
• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.

• Process Improvement & Automation
• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.

• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.

• Facilities & Office Logistics
• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.

• Engagement & Transformation Support
• Organize and support employee engagement initiatives, activities and departmental events, including raining sessions, workshops, town halls, offsite meetings, and specialprojects or assignments

• Support transformation initiatives and special projects as needed.

Other

Role: Operations Analyst & Service Support

Duration: 12 Months (renewable)