SUPERVISORY, LODGING PROGRAM SPECIALIST

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major duties

Serves as Headquarters (MR) Lodging Program Specialist for the Official Lodging Program Marine Corps Hospitality Services (MCHS). Supports capital project development and planning, training and adherence to operating and facility standards for MCHS Lodging portfolio. Primary focus is the entirety of the MCHS portfolio, including Marine Lodge and Inns of the Corps. Works with Activity level staff in field and MR staff to develop capital project scopes and cost estimates, and ensure design and interior standards are met. Provides guidance on service delivery and may conduct quality assurance site visits. Works with MR Procurement Branch to establish centralized contracts for supplies, Furniture, Fixtures, and Equipment (FF&E), etc. Works with MR Construction Branch to support and refine scopes, costs and interior specifications for renovation and modernization projects of MCHS Lodging facilities. Responsible for COR oversight of the FF&E contract, purchasing and scheduling of installation of the FF&E, and resolution of issues. Supervises the Financial Management Specialist and the production of the financial and operating reports from this specialist. Participates in the development, execution, and compliance of policy, operating and financial standards, marketing promotions, facility design, and training programs. Maintains, strengthens, and matures all aspects of the MCHS Lodging brand identities. Conducts analysis and recommend changes in operating procedures where necessary to ensure the lodging experience of Marines and sailors exceeds expectations, and brand preference and loyalty are cultivated. Develops commercially accepted hotel practices. Works closely with program managers in the field to establish goals for guest satisfaction through proper use of the Guest Satisfaction Survey (GSS) system. Develop improvement action plans. Serves as point of contact for USMC survey office for the MCHS Team Member Satisfaction Survey. Using technical skills and knowledge, analyzes lodging facilities, equipment, guest services, and financial results of operation and offers recommendations for change and improvements. Plans, coordinates, and conduct assistance visits to installations to implement new procedures and conduct training. Tracks results and action plans of the Quality Assurance Inspection Program, which compares lodging operations and facility to MCHS brand standards. Coordinates with the technology expert(s) to assist lodging facilities with efficient and effective use of the approved property management system (PMS). Administer and maintains the user accessible database; responsible for UAT testing and reporting requirement for enhancements and software fixes to the PMS. Runs production reports and booking pace reports regularly for Leadership use. Manages the Global Distribution System (GDS), the connection to Defense Travel System (DTS), and responsible for ensuring the databases are maintained and connections are monitored. Technical and functional liaison to the reservation center. Provides training and technical support to the reservation center. Supervises and directs training requirements among installation lodging program personnel. Oversee the hospitality training portal and maintaining training records for the enterprise. Prepares and delivers briefings and instructions. Serve as the MCHS representative to working groups, meetings, and inter service gatherings. May attend trade shows, seminars, and workshops to stay abreast of new techniques, procedures, and industry trends. Recommend and implement new ideas and concepts within the Marine Corps Official Lodging programs. Develop correspondence, reports, various papers, operating instructions, manuals, guidebooks, and other items as needed. Serves as primary liaison between a Contractor and the Contracting Officer to assist in contract administration. Oversees contractor performance and adherence to contract requirements. Informs the Contracting Officer of potential performance problems. Coordinates and leads routine correspondence, maintains administrative contract files and forwards copies of correspondence and files to the Contracting Officer. Oversee the inspection and accept products and services as appropriate. Reviews and approves invoices for payment as appropriate. Performs related tasks as designated by the Contracting Officer. The COR must complete Ethics and Standards of Conduct training. This is a white-collar position where occasional lifting up to 20 pounds may be required.

Qualifications

Four or more years of professional leadership experience in the hospitality industry that demonstrates the knowledge of hotel business practices, program management, financial principles, branded standards, and administration procedures. Applicable education may be substituted for years of experience. Must have the ability to evaluate the effectiveness of policies, procedures, promotions, and installation programs. Must be willing to travel. Must possess excellent oral and written communication skills. Must be able to provide leadership and mentoring to facility level managers. Must have a strong understanding of forecasting, management of variable expenses, and labor productivity standards. Must be able to interpret results from guest satisfaction surveys and market penetration reports and assist with development of improvement action plans. Must be able to conduct sales calls to central reservations call center, tenant military units and housing personnel who may assign members to stay at the official Lodging Facilities.

Requirements

EVALUATIONS: