PROCESS MANAGER NF4

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major duties

Serves as the Finance Process Manager, SSC in a broad operational management role, reporting to the SSC Director, and is a member of the SSC leadership team, working along with fellow processes leads to achieve our vision. Leads the design and delivery of the end-to-end accounting process and operations within the SSC organization, including leading a team of professionals in delivering high quality, innovative services to the global business (US and Japan). Responsible for the global AP, Payroll, AR, Recon, Admin, or GL governance structure and identifying key stakeholders. Accountable for establishing policies & procedures, and ensuring adherence to the same at all times, where they pertain to regulatory and organizational compliance. Runs the day-to-day operations as it relates to his/her respective process. Oversee the execution of requirements gathering & business process improvement, creating efficiencies and driving results through innovative solutions with a focus on standardization and improved governance. Accountable for carrying out process measurements through business analytics and KPIs, knowledge transfer, as well as process adoption through change management. The global nature of the role mandates implementation of standards and efficient methods of working across MCCS Finance functions. Prioritizes leading and developing his/her team to foster a high performance, continuous improvement and customer focused culture, providing leadership and sponsorship of change management with internal and external stakeholders to drive change, efficiencies and innovation. Further objectives include supporting the SSC Director by driving alignment of individual initiatives to strategic objectives, cost effectiveness, minimizing risk to business / operations continuity, ensuring adoption and realization of identified improvement opportunities in a timely manner. In addition, this individual will actively participate in decision making and strategy implementation across MCCS. Responsibilities include, but are not limited to the following:

• Design and validate the Future State AP, Payroll, AR, Recons, Admin, or GL process
• Direct overall operations within the respective function
• Set up global process governance structure and identify key stakeholders
• Run day-to-day process activities at the SSC
• Ensure alignment of IT with AP, Payroll, AR, Recons, Admin, or GL strategy
• Support the SSC director in requirements gathering & technology enablement
• Aid in negotiation of the SSC's service level metrics
• Design appropriate metrics and KPIs for the AP, Payroll, AR, Recons, Admin, or GL functions
• Design controls for the AP, Payroll, AR, Recons, Admins, or GL process
• Benchmark respective process costs on a regular basis to identify potential performance improvement/ cost reduction opportunities
• Report on performance against performance/quality standards defined in service level metrics, and KPIs
• Report on performance against budget to SSC Director

Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action. Adheres to safety regulations and standards. Uses required safety equipment and observe safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment This is a white-collar position where occasional lifting up to 20 lbs. may be required. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. May travel to complete work assignments and conduct or attend conferences and meetings. Performs other duties as assigned.

Qualifications

• Five (5) years of relevant professional experience in finance, including experience in establishing and managing financial organizations. Relevant education may be substitute for experience.
• Strong knowledge of accounting and financial systems, processes, controls, and ability to translate strategies into financial concepts.
• Experience working across multiple levels (including executive level), functions and regions; able to partner, lead and influence others without having a direct reporting relationship.
• Demonstrated proficiency setting a strategic vision for the overall team and leading the organization in successfully achieving these goals.
• Demonstrated leadership role managing direct level reports.
• Prior experience working in an environment comprising both military and civilian elements highly desired.
• Knowledge of DoD Instructions and Marine Corps policies, procedures, rules and regulations is a plus.
• Deep understanding of end-to-end AP, Payroll, AR, Recon, Admin, or GL processes and associated technology platforms.
• High degree of skill in analytical reasoning and the ability to apply that skill in the identification, analysis, and conceptualization of problems.
• Must possess strong written and verbal communication skills, with the ability to effectively convey information to key stakeholders at all organizational levels, including executive leadership.
• Must demonstrate advance proficiency in Microsoft Office suite, particularly Excel.
• Demonstrated success in building a new team; work effectively in a team environment and in building collaborative relationships with peers and with other stakeholders.
• Strong accounting background and systems orientation (such as Computron, Oracle EBS, etc.).
• Ability to work in a fast-paced, dynamic work environment.
• Demonstrated Lean Six Sigma skills are a plus.
• Certified Public Accountant (CPA) license is highly preferred.

Requirements

EVALUATIONS: