EDUCATION TECHNICIAN, NF-03/RFT, CAMP HANSEN

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major duties

NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: EDUCATION TECHNICIAN FLSA STATUS: Non-exempt JOB SERIES: 1702 PAY LEVEL: NF-03 SUMMARY OF DUTIES: The Education Technician is located in the MCCS Personal and Professional Readiness Branch, Voluntary Education Program. The incumbent provides front line information and support to Service Members, spouses, dependents, DoD civilians, and other authorized patrons on Marine Corps Voluntary Education (VolEd) Programs, triages patrons at initial contact, provides guidance within scope, schedules education counseling as needed, and conducts warm referrals to colleagues, on site college representatives, or other Marine & Family Program departments when appropriate. Ensures equitable, professional service and clear communication in every interaction. May be assigned to other MCCS Education Centers on Okinawa, as mission requirements dictate. Serves as the designee to review and authorize Tuition Assistance (TA) applications and ensures compliance with applicable Marine Corps Orders, policies, and funding rules. Maintains TA records in the Navy College Management Information System (NCMIS), coordinates with Marine Command Approvers, colleges and universities, NCMIS accounting technicians, and the chain of command to resolve complex TA issues, and documents actions and outcomes to ensure accountability. Delivers the USMC Tuition Assistance Brief and may conduct other informational briefings and presentations as assigned. May participate in unit and community outreach events as assigned, providing program information and materials. Serves as Facility Manager for the assigned Education Center, fulfilling duties as PMO Emergency Contact, Safety Representative, Key Control Custodian, Fire Warden, and Property Control lead. Oversees classroom reservations and scheduling, coordinates space access and setup, maintains safety readiness, tracks supply inventory, and submits purchase requests as needed to support uninterrupted operations. Compiles and submits weekly and monthly reports in accordance with established guidelines and timelines. Maintains accurate administrative files that reflect program activities and outcomes, ensuring data integrity, audit readiness, and reliable information for leadership decision making. Supports development of informational materials and outreach, including flyers, bulletin boards, and event handouts, and may maintain and update the Voluntary Education SharePoint page, website, and social media pages as directed. May oversee the MCCS Education email account and other shared mailboxes, ensuring timely, accurate responses and consistent messaging. May serve as an alternate Test Examiner and assist the Test Control Officer with administration of Military Classification and civilian certification testing. Ensures test security and compliance with Marine Corps and DoD directives and provider protocols and prepares schedules and reports in coordination with HQMC and local commands. May serve as a NAFPC cardholder for the Voluntary Education Program. Procures education materials and supplies through the government NAF Purchase Card (NAFPC) and the Electronic Purchase Request (ePR) system in accordance with applicable policies and documentation requirements. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Participates in mass casualty/crises action support drills, real-world emergency family assistance response exercises, and serves as a MCCS MCBB Emergency Family Assistance Center operations team member. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Qualifications

BASIC REQUIREMENTS: Three years of practical experience that demonstrates the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above in understanding basic education principles and processes. Relevant education may be used as a substitute for experience. Must be willing to travel to other MCCS Education Centers on Okinawa when necessary. QUALIFICATION REQUIREMENTS: Knowledge of Voluntary Off-Duty Education, military structure, procedures and terminology preferred. Effective communication skills are required, as well as a demonstrated ability to meet and interact effectively with all military grades and people from diverse backgrounds and a variety of educational goals. Knowledge of office administration management and understanding of tuition assistance and other financial aid available for military personnel and family members. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Requirements

EVALUATIONS: