Solution Architect – Dynamics 365 CE, Copilot & AI

twoday is the leading digital transformation partner in Northern Europe, with a global presence. With approximately 3,000 technology experts, we collaborate with the most admired private and public sector organizations to deliver cutting-edge digital solutions. Our deep industry expertise spans Data & AI, software development, digital experiences, and business applications. Operating across the Nordic countries, Lithuania, and Dubai, our team generated revenue of €280 million in 2023. We serve more than 8,000 customers, supporting them throughout their digital transformation journeys.

Solution Architect – Dynamics 365 CE, Copilot & AI

Help shape the future of intelligent business applications – and play a key role in growing our Dynamics 365 CE business.

At twoday, we are looking for an ambitious and forward-thinking Solution Architect who combines deep technical expertise with a passion for Microsoft Copilot, AI, Dynamics 365 Customer Engagement (CE), and Power Platform.

This is more than a traditional Solution Architect role.

You will play a central role in shaping the future of our CE business within twoday Business Applications, helping us strengthen our market position, expand our capabilities, and develop the next generation of intelligent business solutions.

We are looking for someone who can connect technology, customer needs, and business opportunities. Someone who enjoys designing and delivering innovative solutions, but who also wants to influence how we develop our business, evolve our offerings, and create value for our customers.

What will you get to work on?

As our Solution Architect, you will combine technical leadership, customer advisory, and business development.

Your key responsibilities will include:

• Microsoft Copilot & AI: Lead the architecture and implementation of intelligent business solutions using Microsoft Copilot, Copilot Studio, AI agents, and the broader Microsoft ecosystem. Help customers rethink workflows and unlock new opportunities through AI-driven automation.
• Dynamics 365 CE & Power Platform: Design scalable and integrated solutions across Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, and related technologies, ensuring that business requirements are translated into sustainable technical solutions.
• Strategic Development of Our CE Business: Help define the future direction of our CE business within twoday Business Applications. Identify opportunities for growth, new capabilities, customer segments, and services that can strengthen our position in the market.
• Development and Evolution of Offerings: Take an active role in creating new offerings and further developing our existing portfolio. Transform emerging technologies, customer challenges, and market trends into commercially relevant, scalable, and repeatable solutions.
• Business Expansion & Customer Opportunities: Collaborate with sales, consultants, and leadership to identify opportunities within existing and new customer relationships. Contribute to presales activities, solution positioning, and initiatives that support the growth of our CE business.
• Customer Advisory & Solution Architecture: Act as a trusted advisor to customers, helping them understand the opportunities within Dynamics 365, Copilot, and AI. Translate business challenges into innovative solutions that deliver measurable value.
• Innovation & Technical Leadership: Explore emerging Microsoft technologies, evaluate new use cases, and help turn ideas into production-ready solutions with the right architecture, security, governance, and scalability.

Help define the next chapter of our CE business

One of the most exciting aspects of this role is the opportunity to influence where we take our Dynamics 365 CE business over the coming years.

Microsoft Copilot, AI agents, and the continued evolution of Dynamics 365 and Power Platform are creating new opportunities for how organizations manage customer relationships, automate processes, and engage with their customers.

We want to be at the forefront of that development.

You will work closely with colleagues across Business Applications to help shape our future capabilities and identify where we can create the greatest value for our customers.

This means looking beyond individual projects and contributing to the bigger picture:

• What should our CE business look like in the next two to three years?
• Which new offerings and capabilities should we bring to market?
• How can we integrate Copilot and AI into our existing solutions and services?
• Where can we expand our customer base and create new business opportunities?
• How do we turn successful customer solutions into repeatable offerings that can scale across our business?

You will not be expected to answer these questions alone. However, you will be an important voice in shaping the answers and turning our ambitions into concrete initiatives.

What do we expect from you?

We are looking for a technically strong Solution Architect with the curiosity and commercial mindset to contribute beyond individual customer deliveries.

We imagine that you bring:

• Solid experience with solution architecture and implementation within Microsoft Dynamics 365 CE and Power Platform.
• Strong knowledge of Microsoft Copilot, Copilot Studio, generative AI, and agent-based solutions, or substantial hands-on experience applying these technologies.
• Experience designing business-critical solutions, integrations, and cloud-based architectures.
• The ability to translate complex business challenges into scalable, secure, and commercially valuable solutions.
• An interest in developing new offerings, improving existing services, and identifying opportunities for business growth.
• Experience working closely with customers and contributing to technical presales, workshops, and solution design.
• A strategic mindset and the ability to balance immediate customer needs with longer-term technology and business development.
• A collaborative, proactive, and entrepreneurial approach to your work.
• Strong communication skills in Danish and English.

Most importantly, you are motivated by the opportunity to combine technical architecture with innovation and the development of a growing business.

What kind of expertise will help you succeed?

Our solutions are built around the Microsoft ecosystem, and we value experience with technologies such as:

• Microsoft Dynamics 365 CE (Sales, Customer Service, Customer Insights)
• Microsoft Copilot & Microsoft 365 Copilot
• Microsoft Copilot Studio and AI agents
• Microsoft Power Platform
• Microsoft Dataverse
• Microsoft Azure & Microsoft Foundry
• APIs, integrations, and Model Context Protocol (MCP)
• Microsoft Entra, Purview, and security governance

You do not need to be an expert in every technology. What matters is your ability to understand how the different components work together and how they can be used to create meaningful business outcomes.

From traditional business applications to AI-powered solutions

We believe that the next generation of business applications will be defined by how effectively people, AI agents, and business systems work together.

For us, AI-native solutions are not simply about adding a chatbot or introducing automation into an existing process.

They are about rethinking how work gets done.

In this role, you will help customers explore how Microsoft Copilot, AI agents, and Dynamics 365 can transform sales processes, customer service, customer engagement, and internal workflows.

You will design solutions where AI can provide insights, prepare decisions, automate tasks, and support employees while maintaining appropriate human oversight, security, and governance.

At the same time, you will help us translate these opportunities into new offerings and services that strengthen our Business Applications portfolio.

What does this role offer you?

At twoday, you will join a Business Applications organization where you can make an impact on both technology and business development.

You will have the opportunity to work with modern Microsoft technologies while helping define the future of our CE business.

We offer you:

• Strategic influence: An opportunity to help shape the direction and growth of our Dynamics 365 CE business.
• Innovation and ownership: The chance to develop new offerings, evolve existing services, and bring new ideas to market.
• Cutting-edge technologies: Work with Microsoft Copilot, AI agents, Dynamics 365, and Power Platform.
• Technical leadership: Take responsibility for designing and delivering complex, business-critical solutions.
• Commercial impact: Help identify customer opportunities and strengthen our market position.
• Collaboration and knowledge sharing: Work with talented colleagues across our Business Applications organization.
• Room to make a difference: Influence not only how we deliver solutions today, but also what we will offer our customers tomorrow.

Ready to shape what comes next?

We are looking for someone who wants to do more than design great solutions.

Someone who wants to help build capabilities, develop new offerings, challenge traditional approaches, and play an active role in growing our Dynamics 365 CE business.

If you are passionate about Microsoft Copilot, AI, and Dynamics 365 CE – and excited about combining technical expertise with strategic business development – we would love to hear from you.

Working at Twoday

Twoday is a leading technology consulting company specializing in applied AI and advanced engineering. With around 2,300 experts in AI, data, digital engineering, and cloud engineering, we cut through complexity, remove uncertainty, and prove the value of technology.

Our purpose is to create a better tomorrow through AI and technology. We strengthen private and public organizations across energy and utilities, financial services and insurance, industrials and manufacturing, health and life sciences, and government.

However, our greatest strength isn't the technology we work with. It's the people behind it. Every day, they bring together expertise, curiosity, and determination to help our customers solve complex challenges and create lasting value.

Diversity and inclusion

We are committed to building an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities. Our recruitment decisions are based on competencies, experience, and individual merit.

Don’t meet all the requirements? Many candidates hesitate to apply unless they meet every qualification. We are looking for people who are engaged, meet most of the criteria, and are motivated to grow in the role. If this role interests you and you believe you could be a good fit, we encourage you to apply.