CUSTOMER SERVICE COORDINATOR

Your tasks

acts as a bridge between clients and internal teams,

managing daily support operations, resolving escalated issues, and ensuring high satisfaction

Core Responsibilities

• Customer Communication: Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.
• Issue Escalation & Resolution: Investigate customer disputes, issue refunds or compensations, and escalate complex problems to senior management or specialized departments.
• Cross-Departmental Liaison: Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.
• Data & Feedback Tracking: Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes. https://resources.jobsoid.com/job-descriptions/customer-service/customer-service-coordinator
• Team Support & Onboarding: Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.