Officer, Ocean Import

Key Responsibilities

• Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution.
• Build and maintain good working relationships with customers to support their logistics requirements and service expectations.
• Escalate complex issues or exceptions to the Team Lead or Manager when required.
• Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution.
• Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination.
• Ensure shipments are processed accurately and completed within established timelines.
• Update shipment details, freight costs, and operational information in Cargowise and other relevant systems.
• Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly.
• Support the preparation of operational reports and assist in monitoring shipment performance.
• Participate in process improvement and digitalization initiatives to enhance operational efficiency.
• Comply with company policies, procedures, and quality, safety, legal, and ethical requirements.
• Provide support and guidance to new team members when required.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline.
• Minimum 2–3 years of experience in freight forwarding, logistics, or ocean freight operations.
• Basic knowledge of shipping documentation, customs permits, and freight processes.
• Experience using Cargowise or similar freight management systems is preferred.
• Good communication and coordination skills with the ability to work with multiple stakeholders.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.