IT Specialist (Application)

About the role Responsible for solution design and maintenance of applications used in the company primarily focusing on Warehouse Management System (WMS) and Power Forms automation. Key responsibilities Provide user support and troubleshooting for any issue related to the application and B2B integrations in accordance to target SLA

Liaise with software vendor to resolve any issue that cannot be solved

Design basic B2B integrations between customer systems and WMS including developing programs/scripts to convert customer formats if required

Participate in improvement projects in relations to system to improve work efficiency

Partner with system vendor for appropriate updating, upgrading and enhancement of system

Serve as system subject matter expert and conduct regular user training in relations to assigned software

Job requirements Diploma / Degree In Information Technology or relevant qualifications

1-3 years of relevant work experience

Experience in application maintenance and support in contract logistics and/or freight forwarding industry

Strong knowledge of WMS preferred

Proficiency in scripting / programming languages including macros, PHP, Power Apps or equivalent

Good knowledge of Application Support and User Management

Possess some programming knowledge to customize basic integration messages

Able to communicate effectively with both technical and business teams