Technical Customer Engineer

Role and Responsibilities Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments

Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution

Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis

Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself

Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals

Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations

Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth

What you'll Bring 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar

Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology

Comfort working hands-on with both software and physical systems, especially in real-world operational environments

Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes

Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects

Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders

Willingness to spend meaningful time on-site at customer facilities

Nice to haves (zero or more) Direct experience deploying or supporting robotics in production environments

Background in warehouse, manufacturing, or other industrial operations

Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions

Deep interest in robotics, automation, or the future of physical AI