IT Operation Management Service

Qualifications:

• Minimum Bachelor's degree (S1) in Computer Systems, Computer Engineering, Informatics Engineering, Computer Science, Information Systems, or Informatics Management.
• Minimum 2 (two) years of work experience in a relevant field.
• Good communication, organizational coordination, and negotiation skills.
• English language proficiency with a minimum TOEIC score of 650 or equivalent.
• Possess core competencies including Building Trust, Integrity, Customer Focus, and Strive for Excellence.
• Good administrative and work documentation skills.
• Ability to coordinate with users and third parties/vendors.
• Understanding of IT service management, IT assets and inventory, and vendor administration.
• Able to work meticulously, structurally, and meet work completion targets according to requirements.

Tasks and Responsibilities:

• Perform activities related to Preventive Maintenance (PM), namely PM scheduling, coordination with vendors, and reviewing the adequacy of PM Reports and Minutes.
• Perform the invoice process for system maintenance from third parties.
• Coordinate IT Service requests from Users.
• Perform scheduling and coordination for the refreshment of user Work Devices.
• Perform data collection and management of IT assets and inventory.
• Prepare, monitor, and follow up on the finalization of agreement documents between clients and third parties.
• Create work report documentation.

Skills: Communication Skills, integrity, IT Support, It Knowledge, TOEIC, Customer Focus, IT Asset Management