Head of Business Line Retail North-West Automotive (f/m/d) (Business Administrator (University) - Retail)

Innovations bring profound changes and influence our lives in many ways. At the TÜV SÜD Group, we are highly committed to being an important part of this development and progress. We are involved from the very beginning and accompany this process. We ensure a safe and sustainable future and create trust in new technologies. We advise, we test, we certify. For the safety of people and society, we challenge ourselves anew every day. We act out of conviction, shaping the world of tomorrow today – setting benchmarks. We take the future into our own hands. We are the TÜV SÜD Group. Since 1866, the TÜV SÜD Group has stood for safety, quality, and sustainability and is today an international service group with 30,000 employees worldwide. Independently and objectively, the TÜV SÜD Group ensures trust among consumers and companies.

Tasks

Revenue and Market Responsibility

• Strategic and sustainable expansion of the market position as well as ensuring the profitable growth of the Business Line
• Development and implementation of measures to achieve defined revenue, earnings, and market goals
• Further development and implementation of the company and Business Line strategy
• Steering and promoting cooperation among all companies, partners, and relevant stakeholders
• Building, maintaining, and strategically developing long-term customer relationships, especially with key customers and franchise partners
• Supporting top franchise partners as well as responsibility for acquiring, developing, and retaining new franchise partners
• Implementation of strategic corporate decisions as well as deriving and implementing necessary measures to achieve goals.
• Steering complaint and escalation management for business-critical customer and partner concerns.
• Prioritizing cross-market customer projects and orders, taking into account economic and strategic objectives.
• Overall responsibility for the quality of service delivery within the Business Line.
• Regular reporting of business development, key performance indicators, and strategic initiatives to the Head of Retail

Responsibility for Results

• Overall responsibility for revenue, results, and profitability of the Business Line
• Creation and management of budget, investment, and measure planning
• Ongoing analysis of relevant performance and financial key figures as well as derivation of suitable control measures
• Ensuring goal achievement regarding revenue, results, productivity, and customer satisfaction
• Identification of opportunities and risks as well as implementation of suitable measures for sustainable business development

Leadership and Personnel Responsibility

• Functional and disciplinary leadership of assigned managers as well as other directly reporting employees.
• Responsibility for strategic personnel and organizational development within the Business Line
• Ensuring cross-market resource and capacity planning
• Promotion and further development of managers and employees, including succession planning
• Initiating and steering cross-departmental qualification and development measures
• Coaching and supporting managers in technical, organizational, and personnel-related matters.
• Promoting a performance-oriented, customer-focused, and appreciative corporate culture
• Accompanying change and transformation processes within the Business Line

Qualification

• Successfully completed university or technical college degree, preferably in the fields of business administration, engineering, or a comparable discipline
• Several years of professional and leadership experience in a management function with comprehensive revenue and earnings responsibility, ideally in the service industry
• Proven success in the strategic steering and further development of larger organizational units
• Very good business understanding as well as sound knowledge in budget planning, performance management, and corporate management
• Very good knowledge of the services and business models within the Division Mobility or comparable industries
• Several years of experience in leading, motivating, and developing managers and employees
• Strong communication, negotiation, and assertiveness skills
• Outstanding abilities in building and maintaining sustainable customer and partner relationships
• High degree of customer and service orientation as well as strong result orientation
• Entrepreneurial thinking and action combined with a high degree of personal responsibility
• Experience in change management as well as in the further development of organizations and corporate cultures
• Good English skills in speaking and writing

Further Information

The Business Line Retail North-West includes several market areas extending from western Lower Saxony, through North Rhine-Westphalia to Rhineland-Palatinate and Saarland. For the successful performance of the activity, appropriate willingness to travel within the Business Line is required. Of course, we will provide you with a company car for this purpose.

What we offer

Occupational health management: Our occupational health management includes, among other things, E-Gym Wellpass, which offers you access to a variety of fitness and health offers, as well as company pension schemes that help you prepare for your future. Further benefits: Learn more about our many other benefits at https://www.tuvsud.com/de-de/karriere/was-wir-bieten (https://www.tuvsud.com/de-de/karriere/was-wir-bieten)

At the TÜV SÜD Group, people from more than 100 nations work together. People with different backgrounds, skills, and goals. Our strength lies in these numerous and diverse perspectives.

We are committed to being an inclusive and diverse employer by welcoming all people. Diversity and inclusion is the foundation of our company, and we promote an environment in which all our employees can trust that they are treated with respect - regardless of age, nationality, ethnic background, disability, gender and gender identity or sexual orientation, religion or belief. We expect our employees to behave at all times in accordance with the TÜV SÜD Group Code of Ethics and the corporate values. Applications from people with disabilities are expressly welcome and will be given preferential consideration if otherwise essentially equal in suitability.

We are firmly convinced that the continuous anchoring of these values will continue to contribute significantly to the success of the TÜV SÜD Group. Click here (https://www.tuvsud.com/de-de/karriere/diversity-bei-tuev-sued) to learn more about Diversity at the TÜV SÜD Group.

Home office: Extent: By arrangement