At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The role:
Own production reliability for a real-time platform where uptime and latency ARE the product — voice, desktop, intelligence, and AI combined; an agent mid-call can't wait for a retry.
First SRE hired immediately (Day 0–14) for production scaling and SLO ownership; a second joins at the start of Phase 3 for 24/7 coverage.
Pairs with C1 Platform Foundation on observability and tenancy isolation.
Startup environment: weekly deploys, 1-week sprints, fail fast, move forward — reliability engineering at that speed, not against it.
What you'll own:
SLOs and error budgets per tenant/service
Incident response and blameless postmortems
Production scaling and capacity
Observability depth (p50/p95/p99 per event hop)
Uptime as a personal mission ·
On-call rotation with DevOps
Your committed timelines.
Who you are:
Self-starter, grit, show-me mentality — you prove reliability with dashboards and drills, not assertions.
A ways-to-YES engineer: weekly deploys are the heartbeat and your job is making them safe, never slowing them.
You love new technology, adapt fast when the stack changes under you, use AI tools daily to multiply velocity, and consider yourself exceptional.
Calm in an incident, relentless after it.
Team player who likes winning.
8+ years operating production systems at scale; owns SLOs, error budgets, incident command.