Generate, update and track service orders, work orders and job schedules based on operational requirements.
Prepare daily, weekly and monthly operations reports, including service completion records, attendance, incidents, customer feedback and outstanding work.
Collect job sheets, checklists, photographs and other supporting documents from site teams; check that records are complete and follow up on missing information.
Coordinate with Operations Executives, Managers and Supervisors on manpower arrangements, service requests, urgent jobs and changes to schedules.
Liaise with HR on staff attendance, leave, new joiners, training records and manpower information.
Liaise with Accounts- to provide completed service records, purchase documents and other information needed for invoicing and cost tracking.
Maintain accurate electronic and physical records of contracts, service orders, reports and operational correspondence.
Track pending tasks and deadlines, escalate delays or discrepancies to the relevant Operations Manager, and follow up until they are resolved.
Respond to internal enquiries and provide administrative support for meetings, audits and customer reporting.
Requirements
Diploma, NITEC or equivalent qualification; relevant administrative experience is an advantage.
Proficiency in Microsoft Excel, Word and email.
Strong organisation, attention to detail and ability to manage several requests at once.
Clear communication skills and confidence coordinating with both office and site staff.
