Operations & Admin Executive

We are looking for a responsible, organised and detail-oriented individual to join our growing team at The Sophia Label! If you enjoy working in a fast-paced retail and e-commerce environment, are willing to learn and take ownership of your responsibilities, we'd love to hear from you.

Location: Bukit Batok Availability: November 2026

Job Responsibilities:

• Respond to customer enquiries and business-related correspondence in a timely and professional manner.
• Monitor and process online orders, ensuring timely and accurate fulfillment.
• Liaise with our warehouse, logistics partners and retail stores on daily operational matters.
• Assist with inventory tracking, stock reconciliation and stock replenishment.
• Follow up on pending orders, customer issues and operational matters until they are resolved.
• Provide general administrative support, including data entry, filing, reporting and document organisation.
• Assist with ad-hoc projects and other operational duties when required.

Job Requirements:

• Minimum Higher Nitec or Polytechnic Diploma
• Fresh graduates are welcome to apply.
• Able to communicate clearly in English, both written and spoken.
• Basic knowledge of Microsoft Office and Google Workspace, especially Excel and Google Sheets.
• Organised, responsible and attentive to details.
• Able to manage assigned tasks independently and follow through on outstanding matters.
• Willing to learn, take initiative and adapt to a fast-paced working environment.
• Good communication skills and a positive working attitude.
• Prior experience in retail, e-commerce or customer service is an advantage.

How to Apply

If you think you are a great fit for the role, do email us your resume with a recent photo of yours at careers@thesophialabel.com with the subject header: Application for OPERATIONS & ADMIN EXECUTIVE. Please include your resume, expected monthly salary and earliest available start date.

Only shortlisted candidates will be contacted.