Customer service agent

Responsibilities:

Handle customer interactions and support inquiries via voice channels Support sales efforts by engaging customers and identifying opportunities Assist with troubleshooting or guiding clients on audio and streaming solutions Maintain accurate records and updates in internal systems Provide professional and polite responses at all times Ensure proper monitoring, maintenance, tracking, and oversight of client accounts Collaborate with internal teams to resolve technical or service-related issues.

Requirements:

Candidates should meet at least 6 of the following requirements: Prior experience in voice-based customer support at a call centre or a BPO. Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively. Experience using CRM tools Experience with technical troubleshooting and problem-solving Familiarity with IoT Strong attention to detail, with excellent record-keeping and follow-up skills. Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music) Fast learner, well-organised, and able to multitask efficiently

Nice to Have:

Experience with audio hardware (speakers, PA systems, amplifiers, etc.) Background in sales Comfort with reading scripts, technical instructions, or basic code

Technical Requirements:

Laptop (no Chromebook or Linux OS) Windows 10 or higher Minimum 8GB RAM – Intel Core i5 (10th gen or higher) High-speed internet: minimum 50 Mbps (download & upload) Mandatory Wired, noise-cancelling headset Quiet, dedicated workspace

Why Join TrustLink?:

Work with a global, diverse team Collaborate with innovative tech-driven clients Gain exposure to audio technology and music streaming industries Join a fast-growing company focused on career growth and development Enjoy a supportive, inclusive, and people-first culture