CRM Director

Your tasks

• Enhance individual understanding of the bigger picture by demonstrating the fundamental connection between their work and the current situation.

• End-to-End Sales Lifecycle: technical and operational oversight of every stage a property buyer passes through — from first marketing touchpoint to final handover — governed and tracked within the CRM.
• Payment and Documentation Workflows: design, automation, and governance of the complex financial and legal processes unique to real estate transactions within the CRM.

• Data Architecture Required for Property Assets: data modeling strategy that represents physical real estate assets, their attributes, and their relationships to buyers, contracts, and financials within the CRM and connected systems.

Collections & Receivables Governance: design and enforcement of collection policies, aging control, escalation paths, and revenue-protection measures across the customer portfolio.

Requirements

Communication

• Effectively communicate messages to influence and elicit responses and commitments from internal and external stakeholders who impact the company's strategic issues.
• Clearly communicate intentions and objectives to avoid any impression of hidden agendas.

Teamwork

• Building trust within the company by openly addressing problems and encouraging discussion and resolution.
• Openly addressing disagreements among team members and effectively managing discussions to reach conclusions.

• Demonstrating commitment by working within the team's expectations.
• Encouraging the development of new methodologies to enhance team effectiveness and their successful implementation to achieve team goals.

Result Oriented

• Ensuring that the results of one's own work and the work of others are of the highest possible standard and achieve what can be considered outstanding performance.
• Encouraging individuals and teams to set challenging yet achievable goals.

• Being determined to secure all the resources necessary to achieve the goals.
• Establishing standards for measuring success and monitoring progress against these standards.

Working under pressure

• Creating new opportunities arising from sudden crises.
• The ability to adapt easily to different methodologies and people.

Decision making

• Making strategic decisions with significant consequences and high risks for the company.
• Leading and coordinating complex decision-making processes that may impact the achievement of the company's vision or strategic objectives.

• • Engaging appropriate stakeholders in providing recommendations or decisions early on in a professional and persuasive manner.
• Providing unbiased advice to the board of directors or the CEO based on factual, documented analysis and evidence."

Leadership & supervision

• Leading a team of top experts toward a goal aligned with the company's future vision.
• Building alliances and encouraging others to support a particular idea or stance.

• Identifying and discussing ethical considerations.
• Setting measurable and achievable team goals.

• Leading by example by demonstrating a commitment to the company's values, vision, ambitious goals, and objectives.

Strategic Planning

• Gathering diverse input to contribute to shaping the future direction.
• Prioritizing team tasks in a way that reflects and aligns with the future direction.

• Rewarding actions and behaviors that support the future direction.
• Presenting the future vision and its requirements for achieving company goals.

• Using expressions, symbols, and analogies to clarify and convey the essence of the future vision.

Influence

• Address others directly and clearly, and adhere to the agreed-upon behavior by explaining the consequences of non-compliance.
• Begin negotiations effectively by using clear and logical statements.

• Conclude negotiations by summarizing the decisions and providing instructions for implementation.
• Ensure compliance with the given instructions and adherence to the procedures."

Bachelor's degree in Business Administration, Marketing, Real Estate, Customer Experience, or a related field.

+15 years of progressive experience in CRM, customer relations, collections, handover, or customer experience, with significant experience in real estate development.

Real estate CRM, customer relationship management, unit handover, payment collection, customer account management, contract coordination, dispute resolution, and customer experience.

CRM, Customer Experience, Real Estate, or relevant professional certifications are preferred.