Urgent!!! Head of IT (Logistics, WMS, Cargowise)

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• With experience in IT Application, System Integration, background in Logistics / Freight Forwarding are welcome.
• Location: East

Responsibilities:

Develop, prioritise, and deliver the Company IT project roadmap for Freight Forwarding and Contract Logistics, aligned with business priorities, operational needs, customer requirements, measurable improvement targets, and global corporate policies.

Lead end-to-end IT project delivery, including scope definition, business requirements, solution design, implementation planning, budget control, risk management, testing, deployment, and post-implementation review.

Guide the organisation’s AI journey by identifying practical use cases, supporting adoption, and ensuring responsible implementation across the business.

Identify and drive continuous improvement opportunities across freight forwarding, warehousing, transport, billing, customer service, reporting, and administrative workflows through system enhancements, automation, integration, and process redesign.

Lead the implementation, optimisation, and continuous improvement of core logistics platforms, including CargoWise, warehouse management systems (WMS), Salesforce, customer portals, integration platforms, reporting tools, and related operational applications.

Translate operational and commercial requirements into practical IT solutions that improve productivity, data accuracy, customer visibility, compliance, billing efficiency, user experience, and service reliability.

Establish project governance disciplines, including project charters, milestone tracking, issue logs, steering updates, change control, stakeholder sign-off, benefits tracking, and lessons learned.

Build strong working relationships with Freight Forwarding, Contract Logistics, Commercial, Finance, HR, Quality, and regional teams to support project adoption and standardised ways of working.

Manage IT vendors, system integrators, and external service providers involved in project delivery, including scope control, delivery quality, cost management, issue escalation, and accountability for outcomes.

Ensure IT projects and improvements are delivered with appropriate cybersecurity, data protection, access control, disaster recovery, and business continuity considerations.

Coach, guide, and develop IT team members to strengthen project delivery capability, accountability, business engagement, and a continuous improvement mindset.

Requirements:

• Minimum of 12 years’ relevant IT experience, including at least 5 years leading IT projects, system implementations, business process improvement, or regional IT transformation initiatives.
• Experience supporting freight forwarding, contract logistics, supply chain, transportation, warehousing, or related operational environments is strongly preferred.
• Strong understanding of freight forwarding and contract logistics processes, including operational workflows, customer visibility, billing, compliance, warehouse operations, and transport interfaces.
• Proven track record of delivering IT projects that improve operational productivity, data accuracy, customer visibility, system adoption, cost efficiency, or service reliability.
• Experience implementing, enhancing, or integrating logistics systems such as CargoWise, warehouse management systems, Salesforce, customer portals, BI dashboards, integration platforms, or operational automation tools would be advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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