Commercial Specialist (Customer Service/Land Freight)

Your tasks

Retention & Account Health

• Monitor account health signals (usage patterns, complaint frequency, payment behavior) and flag at-risk accounts early.
• Conduct regular check-ins with assigned accounts to surface issues before they become churn risks.

• Manage renewal conversations for accounts within their portfolio.

Commercial Growth

• Recognize and act on organic cross-sell/upsell signals from service interactions (e.g., additional value-added services and showcase of Company Customer Portal)
• Support pricing/quote requests for expansion volume, review system generated pricings for anything outside standard terms.

• Selling across shippers & hauliers to build up both demand and supply pipeline as well as product level engagement
• Contribute to the team’s aggregate revenue and commercial targets

Service & Ticket Resolution

• Own end-to-end resolution of service tickets for assigned accounts (tracking issues, POD, invoicing, exceptions) within SLA of customers
• Escalate and coordinate with outsourced truckers or internal fleet ops on issues requiring operational intervention.

• Maintain accurate CRM/ticket records for handover continuity and reporting.

KPIs

• SLA adherence / ticket resolution time
• Account retention / churn (within portfolio)

• CSAT / NPS
• Cross-sell/upsell contribution

Requirements

• Candidates should possess strong Communication skills, including clear spoken and written communication and the ability to collaborate effectively with internal and external stakeholders.
• Candidates should possess Customer Service and Account Management skills to maintain relationships, handle inquiries, resolve issues, and support customer retention and satisfaction.

• Candidates should possess Sales and Purchasing skills to support commercial negotiations, prepare quotations, manage orders, and coordinate with vendors and partners.
• Strong organizational and time-management skills, with attention to detail and the ability to prioritize multiple commercial tasks in a fast-paced environment.

• Proficiency in using digital tools and platforms (e.g., CRM systems, spreadsheets, logistics or ERP software) and comfort working with data and reports.
• Require minimum 3 years relevant experience in customer service, account coordination, or junior account management, ideally in logistics/freight/supply chain or B2B. Comfortable in customer-facing, problem-solving conversations; commercial exposure is a plus, not a prerequisite. Candidate with more experience (10 years) will be considered as senior role.

• Diploma or degree in Business, Logistics, Supply Chain, or a related field is preferred, but equivalent practical experience will be considered.
• Ability to work independently and as part of a diverse team, with a proactive mindset and willingness to learn and adapt in a growing digital logistics environment.

How to apply

Interested applicants, kindly send your resume in MS WORD format to ref85@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

Other

EA Personnel Reg No: R26162937