IT Infrastructure & Support Engineers (Maritime Industry)

About the company

Our client is a leading global maritime and shipping organisation recognised for its strong presence in the global shipping industry, the organisation operates a sophisticated IT environment supporting its worldwide fleet, corporate offices and regional subsidiaries.

Your tasks

As part of its ongoing business expansion and commitment to digital transformation, our client is seeking experienced and motivated IT professionals to strengthen its Singapore-based IT teams. Whether your expertise lies in remote vessel IT infrastructure support or onsite corporate IT operations, we welcome you to explore these rewarding career opportunities!

• Provide Level 2 and Level 3 technical support for IT infrastructure, systems and end users across corporate offices, regional operations and vessel environments.
• Troubleshoot, maintain and optimise IT infrastructure, including Windows Servers, Microsoft 365, Active Directory, networking equipment, workstations and communication systems.
• Deliver efficient onsite and remote technical support, managing escalated incidents and ensuring minimal disruption to business operations.
• Monitor system performance, conduct maintenance and upgrades, and support cybersecurity, backup and IT infrastructure improvement initiatives.
• Collaborate closely with regional IT teams, internal stakeholders and external vendors to troubleshoot technical issues and improve service delivery.
• Manage IT service desk incidents, ensure timely resolution of technical escalations and maintain service quality in accordance with established SLAs.
• Participate in rotational 24/7 standby support to address critical IT incidents and ensure business continuity.

Requirements

Key Requirements

• Diploma or Degree in Information Technology, Computer Science or related disciplines.
• Minimum 3 years of relevant IT infrastructure or technical support experience, preferably supporting a large user base within an MNC or enterprise environment.
• Strong hands-on experience in Level 2/3 IT troubleshooting, Windows operating systems, Microsoft 365, Active Directory, networking and infrastructure support.
• Good technical knowledge of IT hardware, servers, network connectivity, system maintenance and cybersecurity fundamentals.
• Experience in remote IT support, enterprise infrastructure or IT service desk operations, with the ability to independently resolve complex technical issues.
• Familiarity with Microsoft Azure, cloud technologies, firewalls, backup solutions or IT service management platforms will be advantageous.
• Strong analytical, troubleshooting and communication skills, with the ability to engage effectively with stakeholders across different levels.
• Self-motivated, adaptable and a strong team player who thrives in a fast-paced, international working environment.
• Experience in maritime IT, vessel infrastructure or shipping-related IT operations will be an added advantage

What we offer

Job Highlights

• Multiple Openings – Opportunities in Vessel IT Infrastructure (Remote Support) and Corporate IT Support (Onsite & Remote).
• Attractive Remuneration Package – Permanent role, Up to $6000 with attractive variable bonus.
• Work Arrangement – CBD location near MRT, with rotational 24/7 standby support.
• Global MNC Exposure – Join an established international maritime group supporting business-critical IT operations across global offices and vessels.
• Career Growth & Technical Exposure – Strengthen your expertise in L2/L3 IT infrastructure, networking, cloud technologies and cybersecurity.

How to apply

Interested candidates are invited to submit their updated CVs in MS Word format to weiyan@triton-ai.com.

Other

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