Customer Service Executive (Airfreight/Export/AWB/HAWB) | Up to $4.5K

📍  Working Location:  Changi (East Side) 🕘  Working Hours:  Monday to Friday, 9:00am – 6pm + Alternate Saturday (Half Day) 🚌  Company Transport Provided at Multiple Pick-up Points:  East, Central & North Key Responsibilities Answer all incoming calls promptly and professionally

Respond to customer enquiries in a timely manner

Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements

Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements

Coordinate booking arrangements with airlines, co-loaders, and overseas agents

Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required

Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly

Ensure export customs formalities and permit declarations are completed accurately and within timeline

Monitor shipment departures and proactively update customers on any delays or operational issues

Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement

Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI

Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues

Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction

Support customers with documentation discrepancies, shipment amendments, and special handling requirements

Take on ad-hoc duties assigned by Supervisor/Manager

Interested candidates can forward their CVs in MS Word format to myreen@triton-ai.com Reg No. R24123260 Triton AI Pte Ltd License no. 21C0661