IT & Systems Technician

About the company

Are you a hands-on IT professional who enjoys variety, autonomy and taking ownership? This is an exciting opportunity to become the go-to IT specialist for an established, creative business, supporting a team of approximately 50 employees. Working as the sole internal IT professional, you’ll be responsible for keeping systems secure, technology running smoothly and colleagues supported across the business.

Your tasks

• Administer Microsoft 365 and Google Workspace, including users, licences, permissions and email security.
• Provide day-to-day IT support across Windows, macOS, mobile devices, software and peripherals.
• Manage and troubleshoot business networks, including Wi-Fi, routers, firewalls, switches and VLANs.
• Support Zoom Workplace, VoIP telephony, Yealink devices and meeting room technology.
• Maintain endpoint security, system updates, Cyber Essentials requirements and access controls.
• Manage IT assets, software licences, onboarding/offboarding and technical documentation.
• Liaise with external IT providers and technology suppliers where required.

Requirements

You’ll have proven experience in IT support or systems administration, strong Microsoft 365 knowledge and a good understanding of networking, cybersecurity and endpoint management. Experience with Google Workspace, Windows and macOS is important, while knowledge of TP-Link Omada, DrayTek, Zoom and VoIP systems would be advantageous.

You’ll be proactive, organised and confident troubleshooting independently, with excellent communication skills and a genuine commitment to providing great support to non-technical users.

What we offer

The Opportunity Join a collaborative, design-led business where you can make a real impact, enjoy a varied workload and take ownership of the technology that keeps the business moving.